How these documents work
A quotation, individual agreement and product-specific terms prevail where they address the same matter. Nothing in these documents limits mandatory statutory rights. Contact us before contracting if anything is unclear.
01
Prohibited use
The conduct below is prohibited in any KOMORI product or service, whether contracted or in demonstration.
- Violating third-party rights, committing fraud, or processing unlawfully obtained data.
- Accessing accounts, data or areas without authorization, or attempting to bypass permission controls.
- Transmitting malware or running vulnerability tests without written authorization.
- Disrupting operations, degrading performance for other users, or generating artificial load.
- Copying, decompiling or redistributing the system, source code or components without authorization.
- Sharing credentials between people or allowing use by anyone who is not an authorized user.
02
How we respond
The response is proportionate. Full suspension is the last resort, not the first, except for urgency, security risk, legal order or material nonpayment.
- 01ContactWe explain what was identified and ask for correction within a reasonable period.
- 02LimitationIf it persists, we restrict only the feature involved, keeping the rest running.
- 03SuspensionOnly when harm to the service, to other customers or to the law admits no alternative.
03
Responsible vulnerability disclosure
If you find a security flaw in any KOMORI system, we want to know before someone else exploits it. Report it through the support channel before disclosing publicly.
- Do not access, change, copy or delete third-party data while verifying.
- Do not run tests that degrade the service for other users.
- Allow a reasonable period for correction before making the flaw public.
