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Personal Information Protection
We treat the protection of your personal information as a corporate responsibility and comply with Japan's Act on the Protection of Personal Information (APPI) and related laws.
KOMORI Co., Ltd. (the "Company") recognizes the importance of the personal information entrusted to it through this website and its business activities, and acquires, uses and manages such information appropriately in accordance with the policy set out below.
In this policy, "personal information" means personal information as defined in Article 2, Paragraph 1 of Japan's Act on the Protection of Personal Information: information about a living individual that can identify that individual — such as name, address, telephone number and email address — including information that can be readily collated with other information and thereby identify the individual.
The Company acquires personal information by lawful and fair means. We may collect the information you yourself provide through the contact form, quotation requests, job applications and inquiries via the website chat.
The Company uses the personal information it acquires within the scope of the following purposes:
The Company does not provide personal information to third parties without the prior consent of the individual, except in the following cases:
The Company may outsource all or part of the handling of personal information to the extent necessary to achieve the purposes of use. In such cases, we carefully select the contractors, conclude the necessary agreements and exercise appropriate supervision.
The Company implements the organizational, personnel, physical and technical measures that are necessary and appropriate to prevent the leakage, loss or damage of personal information, and strives to keep such information accurate and up to date.
This website uses first-party cookies and technical storage for language, sessions, security, preferences and form continuity. IP address, browser and technical identifiers may be personal data when combined with other information. External services, sent data and purposes are described in the External Transmission Policy. You can control cookies in the browser, but blocking essential cookies may prevent login and requested functions.
Pursuant to the Act on the Protection of Personal Information, the individual or their representative may request notification of the purpose of use, disclosure, correction, addition or deletion of content, suspension of use, erasure, and suspension of provision to third parties of the retained personal data. We will respond within a reasonable period after confirming the identity of the requester.
The Company may revise this policy without prior notice in response to changes in laws or in its business. The revised privacy policy takes effect from the time it is posted on this website.
We may process identity and contact data, professional affiliation, request and support content, contract and payment data, usage records, IP address, device, browser, authentication and security data. Data is obtained from the person, customer company, authorized users, contracting partners or automatically during service use.
When a customer uses Kenten drivers and fleet, we record driver name or code, vehicle identifiers, licence and inspection expiry, and answers about driving conditions: alcohol, substances, medication that may impair driving, sleep, fatigue and health. Answers are linked to the driver and inspection history for operational safety and review by authorized organization users. Standard fields do not ask for diagnoses, medication names or clinical details; customers and users should not enter these in notes. Self-report does not replace a supervisor decision or legally required checks. The customer must inform the driver and obtain any required authorization before recording personal or health-related answers. The access, rights and retention provisions of this policy apply.
In the KŌLOGY app, a driver can start tracking an assigned delivery route. While active, the app sends precise coordinates, time, accuracy, speed and heading, linked to the driver and route, to the contracting company for delivery progress and actual distance calculations. Tracking may continue while the app is in the background; Android shows an ongoing notification and iOS shows the system location indicator. The driver can stop sharing in Routes at any time; signing out also stops it. Tracking is off by default.
We retain data for the period needed for the stated purpose, contract performance, security, legal defense, and tax, accounting and statutory duties. When no longer needed, data is securely deleted, anonymized or made inaccessible, subject to backups and mandatory retention periods.
We maintain internal rules and assigned responsibility, restrict access by role, supervise personnel and providers, protect communications and credentials, log material events and review safeguards according to risk. Details that could facilitate an attack are not published.
Where AI is used for support, search or organization, we limit context to what is necessary and record the interaction for security and service purposes. AI must not make legal, medical, financial, disciplinary or other high-impact decisions about a person on its own. Where automation contributes to a material decision, human review will be available as appropriate to the service and law.
KOMORI primary infrastructure is located in the United States of America. Personal data processed in our systems is stored and processed outside Japan as a standing arrangement, not occasionally. The providers involved, their role and their country are listed in the Security Policy. Cloud, payment, font, support or AI providers may also process data outside Japan. Before use, we assess the provider’s function and terms and apply measures required by law and contract. Browser-initiated transmissions are detailed in the External Transmission Policy.
Complaints, enquiries and requests for disclosure, correction, suspension of use or deletion of your personal data should be addressed to the KOMORI株式会社 contact channel shown on this page. We will respond within a reasonable period after confirming the identity and legitimacy of the requester. If a request is refused in whole or in part, we will state the reason.
In the event of material leakage, loss, damage or unauthorized access, we investigate, contain and remediate the incident. Where there is a risk to individuals’ rights and interests and the law requires it, we will notify the Personal Information Protection Commission and affected persons clearly and within applicable deadlines.
For inquiries about the handling of personal information, or to request disclosure, correction or suspension of use, please contact us through the desk below.
Effective and revised: Revised September 30, 2026
