「Notice Based on the Act on Specified Commercial Transactions」

01 Prices

The price of each product or service is the amount displayed on the order screen and on the page of the respective service. The prices of our main cloud services are as follows.

Prices are before tax. The 10% consumption tax is applied at the end.

Whenever a promotional price applies, the conditions and the resulting amount are shown on the order screen. Please check the final amount payable before completing your order.

02 Additional charges other than the product price

In addition to the displayed price, the following charges apply.

• Consumption tax: public prices are displayed tax included. The quotation and invoice show the base amount, tax and total. If the statutory rate changes, the rate in force on the billing date applies.
• Convenience store (konbini) payment fee: free of charge, borne by us.
• Bank transfer fee: borne by the customer.
• Internet connection and provider fees required to use the services: borne by the customer.
• Travel, transport and material costs for contracted work: stated explicitly in the quotation whenever they apply.

03 Payment methods

The following payment methods are accepted.

• Credit card (payment processor: Stripe): Visa / Mastercard / JCB / American Express / Diners Club
• Convenience store payment, konbini (payment processor: Stripe): Lawson, FamilyMart, Ministop, Seicomart
• Bank transfer (for corporate contracts and contracted work)

04 Payment timing

• Credit card: charged at the time of the order. Monthly services renew automatically and are charged on the same day of each month, counted from the contract date.
• Convenience store: pay at any participating store using the payment number issued after your order, by the deadline shown on screen and in the confirmation e-mail (as a rule, within 3 days of the order). If payment is not confirmed by the deadline, the order is cancelled automatically.
• Bank transfer: pay by the due date stated on the invoice after it is issued (as a rule, the last day of the following month).

05 Purchase flow — from order to first use

Cloud service subscriptions follow the steps below, from application to first use.

• (1) Application: choose a plan on the sign-up page of each service and enter your company and contact details.
• (2) Payment: choose your payment method on the checkout screen (Stripe). Credit cards are charged immediately. For konbini payment we issue a payment slip number; please pay at a participating convenience store by the deadline (as a rule, within 3 days of application).
• (3) Payment confirmation: as soon as your payment is confirmed we send a confirmation e-mail.
• (4) Account issuance: after payment confirmation, we send the administrator account and login details by e-mail, as a rule within 3 business days.
• (5) Start of use: log in with the credentials we sent and start using the service.
• Contracted work (manufacturing, logistics, sales promotion) follows: quotation → order → delivery under the individual contract.

06 Delivery of goods and provision of services

• Cloud services (KOREOS, KoLite, KŌLOGY and others): the account is issued after payment is confirmed and is available within 3 business days as a rule. With credit card payment, service starts immediately after the payment is completed. With convenience store payment, service starts after the payment is made at the store and confirmed.
• Contracted work (manufacturing, logistics, promotion support): according to the delivery date or service period stated in the individual contract or quotation.

07 Returns and cancellation (return policy)

Given the nature of the services, the following terms apply. This notice also serves as the disclosure of the return policy required by Article 15-3 of the Act on Specified Commercial Transactions.

• Cloud services are digital services, so returns and refunds are not accepted once use has started.
• Cancellation of a monthly service takes effect on the next renewal date. There is no pro-rata refund for the period already paid.
• If you wish to cancel after a convenience store payment slip has been issued but before paying, simply let the deadline pass without paying, or contact the desk below. If you have already paid and the service has not yet started, the full amount is refunded.
• If we fail to provide the service for reasons attributable to us, the fee for the affected period is refunded.
• For contracted work, the individual contract prevails. If the customer cancels after work has begun, we may charge the costs incurred and the value of the work performed.
• For commissioned development and system construction, the setup fee is non-refundable under any circumstance once work has begun, except for material breach by KOMORI or mandatory statutory provisions.
• If the contract is terminated during the minimum term or during a renewed period, in addition to amounts already due the customer shall pay, in a single instalment, a settlement equal to 6 (six) current monthly fees, plus applicable tax.
• If payment is not made by the due date, late payment charges of 14.6% per year accrue from the day after the due date until settlement. Service and hosting may be suspended until payment is regularised.

08 Subscription billing and cancellation

Monthly cloud services are recurring subscriptions. Billing starts, renews and ends as follows.

• Start of billing: the first contract date (the payment date for credit cards; the date payment is confirmed for konbini and bank transfer) becomes the reference date, and the first payment covers one month of service (one year for annual plans).
• Automatic renewal: the contract renews automatically every month (every year for annual plans), and the fee for the next period is charged on each reference date.
• How to cancel: request cancellation from the administration screen of each service (My Page), or contact our desk below by phone or e-mail. There is no cancellation fee and no minimum contract period.
• Effect of cancellation: if you notify us by the day before the next renewal date, no further charges are made.
• If you cancel after paying: you can keep using the service until the end of the period already paid for. No pro-rated refund is made for the paid period (except when we were unable to provide the service for reasons attributable to us).

09 System requirements

Using the cloud services requires the latest version of Google Chrome, Microsoft Edge, Safari or Mozilla Firefox, and an internet connection. (Not applicable to contracted manufacturing and logistics services.)

10 Other conditions of sale

• Both corporate and individual customers may use our services.
• Minors must obtain the consent of a parent or legal guardian before ordering.
• We may decline orders intended for purposes contrary to public order and morals, or from customers who have previously breached our terms.
• Personal data is handled in accordance with our Privacy Policy.